We're here to help
Questions about a charge, a notice, or your coverage?
One call, one number, real answers. Whether it's billing, a recent equipment change, or a repair, our customer-care team can look up your specific agreement with you.
Reach us
Every way to get in touch.
Mailing address
55 Albert St #100, Markham, ON L3P 2T5, Canada
Send us a message
Tell us what you need and we'll route it to the right person.
Common reasons people reach out
Have questions about Essential Home Plans?
We're here to help — pick the topic closest to yours.
Billing questions
Need help understanding a recent charge or payment? We can clarify your billing details and history.
Call customer careNew equipment installed
Recently replaced your HVAC or plumbing? Update your coverage so the new equipment is protected.
Update my coverageWarranty verification
Check whether your manufacturer warranty is still active before filing a claim.
Verify my warrantyCoverage & maintenance
Learn what your plan includes and how to keep your systems protected with regular maintenance.
See what's coveredSomething broke
Call with your model and serial number and we can check your coverage while you are on the line.
Call 1 (877) 699-2677Speak with customer care
Not sure where your question fits? Reach out and we will point you to the right answer.
Get in touchCalling about a repair? Have your equipment's model and serial number ready — it's usually on the front panel or inside the access door. With it, we can confirm your coverage on the spot.
Call now — +1 (877) 699-2677