Whole-Home Heating, Cooling & Plumbing Protection

Your home is still protected.
Even if your original provider isn't.

You may notice the "Essential Home" name or "EHP" on your statement or account communications. This reflects the transition of your plan to our administration.

Whether your contractor retired, your provider stopped servicing your equipment, or your agreement was transferred to us, nothing about your coverage has changed. Only the name on the other end of the phone.

Why am I seeing Essential Home Plans?View my coverage

300+ licensed contractors

A vetted national network, on call every day of the year.

300+

Licensed contractor partners

Thousands

Of homeowners protected

Nationwide

Heating, cooling & plumbing

Priority

Service & contractor dispatch

Start here

Why are you here today?

Pick the line that sounds like you. We'll take you straight to the answer — no digging.

A charge on my statement

I saw Essential Home Plans on my bank statement.

You're not alone — it's the most common reason people land here. We'll explain exactly what the charge is and why you're seeing it.

Explain my charge

I received a notice

I got a letter or email that my coverage moved to you.

You're in the right place. Your equipment, your home, and the protection you were promised are unchanged. Only the servicing company has.

See what changed

Something stopped working

My furnace, A/C, or plumbing has failed.

Call us with the model and serial number on your equipment. We'll check whether your contract is with us while you're on the line, and dispatch help.

Call 1 (877) 699-2677

The plain answer

Why am I seeing Essential Home Plans?

You may see a monthly charge because your home protection agreement was transferred to us, or because we're now responsible for servicing your heating, cooling, or plumbing equipment.

That can happen for a few ordinary reasons: your original provider stopped servicing your equipment, your contractor handed off their service obligations, your agreement was assigned to us, or your previous provider left the market.

However it happened, our responsibility is the same — keeping your home's essential systems protected, so a breakdown doesn't turn into a bill you didn't see coming.

Our job is simple.

Keep your heating, cooling, and plumbing equipment protected.
Coordinate covered repairs with qualified, licensed contractors.
Provide ongoing protection for eligible equipment.
Help you avoid unexpected repair costs.
Deliver reliable service through our nationwide network.

How it works

Your coverage follows your equipment, not the company.

When you first signed up you were promised that someone would service your equipment for the life of the agreement. That promise is tied to the equipment in your home — it doesn't disappear when the original company does. Here's how it reaches us.

Step 01

The agreement transfers.

We take on the servicing rights and obligations from your original provider, exactly as they were written — same coverage, same terms.

Step 02

You're notified.

You may receive a letter or email, or first notice on your statement. There's nothing new to sign and nothing you need to do.

Step 03

We service your home.

From then on, when something goes wrong, you call one number. We dispatch a vetted, licensed technician from our Canadian network.

Not sure whether your contract is with us? Call us with the model and serial number from your equipment — it's usually on the front panel or inside the access door — and we'll confirm on the spot.

Call to confirm my coverage

Common questions

The questions homeowners ask first.

Straight answers to the things people worry about most when a new name shows up on their bill.

Still unsure? Talk to a person.

Our customer care team can look up your specific agreement with you.

1 (877) 699-2677

Yes. Service obligations attached to protection agreements can transfer with the agreement itself — much like a mortgage can move from one lender to another. The terms of your protection don't change, and you keep every right your original agreement gave you.

Protection plans

Coverage you can count on — priced to be predictable.

Transparent monthly pricing, cancel anytime. Already a customer through a transferred agreement? Your existing terms stay exactly as they were.

Essential

$22.97/mo

Heating & cooling essentials — annual maintenance, inspections, safety checks, priority scheduling.

Enhanced · Most popular

$34.97/mo

Everything in Essential, plus preferred scheduling, no diagnostic fees, and minor repair labour included.

Complete

$45.97/mo

All Enhanced benefits, plus labour & parts on HVAC repairs, refrigerant top-ups, and a 10% replacement credit.

Ultimate

$80.97/mo

Full-home protection — HVAC, plumbing labour, drain cleaning, water heater, and emergency plumbing response.

Ask which plan fits my home